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Outline of TQM Paper

I. Title

Enhanced Payment System (Group 5 Mendoza Section’s Quality Improvement Proposal)

Background:

Far Eastern University (FEU) in the City of Manila, West Sampaloc, University Belt area is the 6th oldest university in the Philippines and the 4th oldest private, non-sectarian, private university in the Philippines. Created by the merger of Far Eastern College and the Institute of Accounts, Business and Finance, FEU became a university in 1934 under the guidance of first president Nicanor Reyes, Sr. It soon became the leading proprietary, for-profit university in the Philippines. FEU’s campus is noted for a number of historical buildings preserved from the first half of the 20th century.

(http://en.wikipedia.org/wiki/Far_Eastern_University.2010)

Along with the university’s 6 Institutes namely; Institute of Arts and Sciences (IAS), Institute of Accounts, Business, and Finance (IABF), Institute of Education (IE), Institute of Nursing (IN), Institute of Architecture and Fine Arts (IARFA), and Institute of Law (IL), we can see that there are a lot of students enrolled in the university which was once called as the “Largest University in Asia”, with an approximate of a hundred thousand, or more student-population. The students may encounter problems with the systems or processes implemented by the university due to their number. Students may encounter delays in enrollment, payment, and they may also encounter queries about the university’s facilities, such as, the library, the electronic library, the maintenance, the reservations for equipment, the security, and so on. Thus, as one of the oldest and most established university in Manila, FEU must do some improvement on its processes and systems to add up on the quality its students get as of now.

As students of FEU- Manila, and as a team, we also encounter these problems. And the team created a quality improvement proposal about FEU- Manila’s payment process, not only to comply with our requirement in one of our courses, but to also alleviate ourselves and other students from delays and queries while undergoing university processes and systems.

II. Problem Statement

The following are the problems encountered during Enrollment:

III. Root Causes of the Problem

IV. Recommendation and Benefits

V. Implementation Plan